The Suffolk Archives statement on the impact of the COVID-19 pandemic on its services is available to read here.

Signing in

You can sign into your website account in a number of ways:

From any webpage by clicking the Sign in to your account link on the top right
From any list of search results
From any record view in the catalogue

Clicking any sign in link will make a login window appear.

Enter your Reader-ID/email address and password, then press the Sign In Now button.

Failing to Sign in
If you fail to sign in 5 times, you will have to wait 5 minutes before you can try again.

Resetting your password
If you have an email address stored in your profile, you can reset your password as follows:

On the login form, click the Lost Password link.

You can request a new password using either your Reader ID or your email:

  • Reader ID: This is the 10 digit alpha-numeric id on your Reader Card
  • Email: the email address that you have stored in your account

Enter one or other of the above and press the Submit button. A reset code will be emailed to you.  The email will look something like this:

Please note that if you can’t remember your Reader ID or your registered email address, you can’t reset your password online. Instead, you will need to contact one of the branches and request a password-reset from a member of staff.  They will issue you with a temporary 5 character password which you can then use with your Reader-ID to login.