The Suffolk Archives statement on the impact of the COVID-19 pandemic on its services is available to read here.

Using the website

Coronavirus update

We understand that being closed for such long periods is difficult for many of you and we have been doing our best to offer a remote enquiry, research, and digitisation service to try and alleviate this. However, as we draw closer to completing the move we had to stop our research and digitisation services at both Ipswich and Lowestoft from 8 February. We have been contacting customers with existing orders about delivery times. We will restart these services as soon as we are able once the moves have been successfully completed.

There is no change to the services users can access online; they can still browse the website and search the catalogue, as well as purchase and download already digitised images. 

We apologise for any inconvenience that this may cause. We will share any changes or developments that occur through our Suffolk Archives Coronavirus Update page.


Welcome to the Using the website pages

These pages provide help on how to use the Suffolk Archives website, including help with your Reader’s account.  More general help about the catalogues and planning a visit to one of our branches can be found in the Planning Your Visit section.

You can select any of the links below to learn more about each aspect of the website.  We recommend that you start from the beginning and work your way through, but each section can be read on its own.  You can go straight to any section by clicking on the links below or by selecting the links in the sidebar menus.

We are very grateful to East Sussex Archives at The Keep for allowing us to use their help notes.